We picked up the Haval H6 as a replacement for my Holden Cruze SRi-V. We chose the Haval H6 as we wanted a medium-sized SUV and to keep our spending down.
The Haval H6 has a heap of features for its price range, and the options you get with the Lux model you won’t find anywhere else. But what you also won’t find anywhere is poor customer follow-up and a lack of respect from the team at Haval.
As stated before, we picked the Haval H6 Lux due to its awesomely low price when you compare it to other cars on the market. The features you get with the Lux model include climate control, leather seating, GPS, moon roof, mood lighting and a spacious boot to name a few. At around $30,000–$35,000, you won’t find these options included with other brands.
However, buying such a car at a low price has come with a number of issues, which have included: poor-quality build, parts falling off or damaged at delivery, GPS/radio unit that fails to routinely work, poor follow-up service, and rude staff at Haval head office to name a few. Below I have listed each issue that I have had so far:
Windscreen wipers – these go out of control when set to auto (this has now been fixed with a software update)
Time on the dash – the time on the dash would not match the time on the radio (This has now been fixed by setting the radio time zone to Canadian time)
GPS/radio unit won’t turn on or will display a white screen (issue is still ongoing)
Bluetooth mic – industrial glue on mic when car was delivered (ongoing issue)
Plastic parts falling off the wall – a number of plastic parts are failing within the car (still waiting to be fixed)
Speakers not working – this issue is still ongoing, some have been fixed they say.
These are just some of the issues, not all of the issues, I have had with this car. It’s not something you would expect from a new car or brand within Australia. These issues are compounded by poor customer service, rude staff at Haval, and a lack of supplies in Australia.
My advice to anyone wanting to buy a Haval H6, or any Haval at all, is to stay away. Spend the extra money and go elsewhere. Haval needs to pick up its game and improve its cars and customer service.
: I’m sorry Andrew, but this message is very poor form someone who is the PR Manager for HAVAL Motors Australia. You don’t seem overly concerned at all, just seems like you have thrown together a few sentences to tick a box.This is just my view
: HAVAL Motors Australia comes on here to congratulate themselves for finally fixing things that should be fixed for free under warranty. However things are falling apart again!!! HAHAHAHAHA Classic – readers note: Don’t buy a HAVAL (simple)
Peter : and the steel comes from Australia, does that make them Australian originally??
Peter : I agree with most of these replies. HAVAL MA don’t care! This customer wont hear from them at all.i got a lawyers letter
Petro RabbitPeter : You’d have to be insane or enjoy gambling to buy a Haval, and that was before this review and that was before the very poor response from Ellis.The reason more people don’t win lotto is they never knew the numbers until the next day
PeterPeter : Well Jane, contact me if you wat to hear about our H2 Lux experience. We couldn’t be happier, love the car and we are very happy with it. After we bought it, was pleasantly surprised to see it had been awarded a 5 Star ANCAP safety rating.And this from someone with a Benz wagon parked in the garage and not used.
Farr-King EllePeter : Andrew, good on you for posting a reply here. If you want to make inroads into this market, I suggest:1. 5 Star ANCAP across your range2. Localised styling changes such as grille, bumpers, lights, etc.3. Local suspension tuning4. Make a big deal over the local content and styling. Aussie buyers will love this.5. Match Kia’s warranty 6. Have patience and deep pocketsGood luck.7. Reliabilty and company integrity
Alf Fraser : Why dont you do something practical and contact VCAT. If you have a case against Haval, you cant lose.
: for $35k you could of bought a lot of great SUVs, Forester AWD 2.5L Auto. X-Trail 2.5 Awd. Even a Hyundai Tucson is a better bet than a Chinese brand/made car.!
AleksAleks : It’s not really a budget car though is it. Yes it comes with heaps of options but at 35K you can get a lot of decent established brands, which is what makes this so much worse.True, but one of the things I’m finding increasingly frustrating is that something should be fit for purpose regardless of price point, otherwise your just adding to landfill. If something can’t be fit for purpose and have a useful life, don’t manufacture it!Couldn’t agree more. There’s nothing worse then forking out a decent amount of hard earned money to have issue after issue.
: and you bought a Chinese car and expected something different.? Stick with Japanese built mate, much safer bet..
David McLeod : Because I put my trust in the dealer and HAVAL to correct the issues.
Petro Rabbit : With all goods, whether it be a car or a fridge or a tv or a pair of shoes – it is the retailer’s (the actual Point of Sale) responsibility to ensure that the problem is rectified according to Aus Consumer Law. They cannot fob you off with the ‘you need to deal with Head Office’ response, as this is illegal.
AlexDavid McLeodPete : You bought a Chinese car – did you really expect good build quality and a car that doesn’t break? RIPGood review.Thought I would get something better than what I got. Might be Chinese, but its still over $30,000.David also thought there was consumer protection